Website Clicks Group
Clicks Group is the country’s leading health, beauty and wellness retailer and the largest retail pharmacy chain, with an expanding network of over 850 stores and 670 pharmacies supported by a growing omni channel presence. UPD is the country’s leading full-range pharmaceutical wholesaler and distributer, providing the distribution capability for the group’s healthcare strategy.
Job Objectives:
To support the CX Manager in delivering digital touchpoint experiences that our customers engage with
To support the CX manager in developing customer journey strategies that consistently improve the customer experience for Clicks and drive a customer centric culture throughout the business
To research UX best practices across both competitors and user needs requirements
To conduct all user testing across all UX business projects across the Clicks brand
To analyse CX and UX data to inform our UX design process
To manage content across all CX project work
To collaborate with key marketing stakeholders and design team members
Experience:
Essential:
Minimum of 2 years’ experience in market research (desirable in UX retail/FMCG marketing)
Desirable:
3 years’ experience in market research (desirable in UX retail/FMCG marketing)
Education:
Bachelor’s Degree/Diploma in media, marketing, research, digital marketing (or relevant discipline
