Website Sun International
Sun International has a proud legacy in the gaming, hospitality, and entertainment industries, with diverse assets, including world-class five-star hotels, modern and well-located casinos, and some of the world's finest premier resorts. Our destinations offer experiential luxury, enduring quality, and incredible adventure, supported by an authentic dedication to personal service. Creating lasting memories for our guests and customers is written in our DNA.
Description
- Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.
Requirements
- Grade 12 or equivalent national qualification in gaming operations
- Meet the requirements of a gaming license
- Ability to work shifts
- Work in a smoking environment
- Previous experience in a customer facing role
- Demonstrated competence in all requirements (including an ability to deal blackjack, Baccarat, Poker and roulette)
TECHNICAL SKILLS
- English verbal communication skills
- Numerical skills (calculations of large numbers)
- Deal tables games including Roulette / Blackjack**
- Use Gaming Tables equipment – chip handling, chipping machines, Shuffling machines**
- Betting procedures**
- Compliance procedures and regulations**
- Basic responsible gambling principles**
- Basic computer skills
Core & Personal behavioural competencies
- Problem Solving
- Collecting information
- Dealing with Customers
- Handling Conflict
- Attention to detail
- Following Instructions
- Emotional resitance
- Honesty in handling cash
- Preferred Personality Traits
- Presentable, Positive, Team player, Service oriented, Energetic, Passionate, Friendly, Entertaining and able to create a fun environment for guests, Confident, professional
