Website Cape Union Mart
Cape Union Mart has been equipping South African adventurers since 1933, and is South Africa's favourite outdoor adventure store. Stocking everything you need for outdoor pursuits including hiking, camping, trail running, mountain biking, snow sports, travel and more - Cape Union Mart is an essential first step in every adventure. Old Khaki was first introduced into Cape Union Mart stores in 1999, and in 2005 the first standalone Old Khaki store was launched. Old Khaki is about unrestricted living and can be best described as youthful, edgy and fun.
Job Description
- Are you passionate about solving technical problems and making systems work smarter and smoother? We’re looking for a Support Analyst to join our IT team and play a vital role in supporting our business-critical systems and retail operations.
What You’ll Be Doing:
- Provide first- and second-line support for ERP, Finance, and other business systems.
- Diagnose and resolve software/hardware issues to keep operations running efficiently.
- Assist in testing system upgrades, patches, and enhancements.
- Collaborate with finance, procurement, supply chain, and sales teams to address ERP-related challenges.
- Create and maintain user guides, FAQs, and training materials.
- Ensure compliance with IT policies and retail best practices.
- Monitor system performance and suggest improvements.
What You’ll Bring:
- A diploma or degree in Information Systems, Business Administration, or equivalent practical experience.
- 2–4 years of experience in a systems support role (ideally in a retail environment).
- Hands-on experience with ERP systems like Sage X3, SAP, Oracle, or Microsoft Dynamics.
- Knowledge of databases, SQL, and reporting tools is a plus.
- Strong communication, problem-solving, and collaboration skills.
- Proficiency in Microsoft Office tools (Excel, Word, Visio).
