Job Purpose

• To provide the technical skills to support the optimal management and operation of all hardware/firmware/operating system/application server software updates and fixes in the various SARS production and non-production environments, whilst maintaining hardware/operating system/application server software, meeting service levels agreements through a Service Management System. We require a competent SCCM/Intune Engineer who has knowledge and experience in deploying, configuring and supporting SCCM infrastructure, application and package creation, software updates/WUFB, Windows10/11 OS deployment.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advance Certificate (NQF6) in Information Technology/ Computer Science and 3-4 years’ experience in Information Technology (IT) environment, of which 1 – 2 years is at knowledge worker level

OR

• Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), see below AND  3-4 years’ experience in Information Technology (IT) environment AND additional requirements specified in Min Functional requirements, where applicable, of which 1 – 2 years is at knowledge worker level
• Windows: Microsoft products (Microsoft SCCM, Microsoft Intune, Microsoft Windows 11 or any other Microsoft certification)
• A+, MCSA, MCSE and related Operating System and Hardware certification

ALTERNATIVE

• Senior Certificate (NQF 4) AND 4 years’ IT related experience, of which 1 – 2 years is at knowledge worker level

Minimum Functional Requirements

• Microsoft Windows Server
• Microsoft Windows Workstation
• IT Hardware knowledge
• SCCM
• Intune
• Azure

Job Outputs:

Process

• Administer and configure SCCM and Intune.
• Provide Technical Troubleshooting and resolution management in the SCCM/Intune space.
• Update training material, User guides and other tutorials.
• Participate in collaboration on the various subjects with peers, support teams and business users via the set collaboration channels.
• Do self-skilling, research and R&D to stay updated in the SCCM/Intune Technology Stack and share knowledge with the other team members.
• Participate and drive Initiatives assigned end to end.
• Gain knowledge and experience in related SCCM/Intune functions like MDM, OS Onboarding and Deploying, WVD, Driver Management, Software Packaging, BYOD, etc. and apply these in SARS.
• Understand dependency applications and how they are configured and deployed via best practice like Win11 OS and Device management and onboarding, etc.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions/conclusions.
• Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
• To performing high-level root-cause analysis for service interruption in all environments.
• To deploy new applications and enhancements to existing applications, software, and operating systems on all environments.
• To conduct hardware/firmware/operating system/application server software updates and fixes.
• To apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• To ensures a stable performance environment for the business processing systems.
• To accumulate information and provide reports with recommendations applicable to area of specialisation.
• To participate in various IT projects intended to continually improve/upgrade the system infrastructure, ensuring change management procedures and methodologies are implemented and followed.
• To be responsible for the maintenance, support and upgrades of in-house developed applications and 3rd Party Applications.
• Installing, configuring, testing and maintaining operating systems, software and system management tools.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• To deploy new applications and enhancements to existing applications, software, and operating systems.
• To be responsible for the maintenance and support of technical infrastructure, hardware and system software components mostly in Non-Prod environments but also in production environments.
• Performing high-level root-cause analysis for service interruption.
• Configuring, debugging and supporting multiple infrastructure platforms and software.
• Performing installation, maintenance and support of system software/hardware and user support.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Adaptability
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Service
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Computer Literacy
• Functional Policies and Procedures
• IT Knowledge
• Customer Relationship Management
• System Thinking
• Technical Expertise
• IT Project Management
• Knowledge of IT Governance and Business
• Verbal Communication