Overall Purpose of the Job:

• The overall purpose of this position is to be responsible for providing support to SAP Users across the Group, according to acceptable service level standards. Developing SAP and other system enhancing processes as required by Business. Effective optimisation of the entire SAP and related environment, thus supporting strong reporting and financial management for the Group.

Minimum Qualifications and Experience:

• Grade 12/Matric
• 3-5 years’ experience in Financial Accounting & Management Reporting
• 3 years’ experience in SAP FI, CO, MM, FA, SD, PS, CS, PA, DMS, Archiving
• Develop, monitor and review departmental accounting procedures and processes
• Bachelor’s degree in Accounting, Finance, or related field; CPA or equivalent certification preferred.
• Proven experience in financial accounting, preferably in a relevant industry.
• Strong knowledge of accounting principles, regulations, and financial reporting standards.
• Excellent attention to detail and accuracy in financial reporting.
• Analytical and problem-solving skills.
• Proficiency in accounting software within the SAP environment.
• Suitably proficient up to advanced level in Microsoft Excel.
• Ability to manage multiple tasks and deadlines effectively.
• Strong communication and interpersonal abilities.
• Integrity and ethical behavior in financial management.
• Adaptability and willingness to learn and grow in the role
• Strong MS Office suite computer skills, including but not limited to MS Word, Power Point and Outlook.
• Proven track record of project management processes.
• Clear criminal record.
• Own reliable vehicle.

Main Duties:

Manage Sap support by:

• Providing support to 600 SAP users across the Fidelity Services Group while adhering to best practice and conforming to Group policies and procedures.
• Applying in depth knowledge of the various SAP modules to achieve effective support.
• Supporting and assisting users who encounter difficulty completing accounting processes on SAP due to process failures or configuration differences.
• Supporting / assisting / advising SAP users with reporting issues.
• Delivering timeous support while continuously assessing priorities to ensure support of most critical issues, being mindful of relevance and service to clients.
• Mass updates of data and master data, as required.
• Support for non-SAP functions as required e.g. banking platforms.
• User training also forms part of SAP support in some cases.

Manage SAP system support by:

• Identification of any shortcomings in existing processes and reporting – devise and propose improvements to senior management.
• Agreeing on process enhancements with Group CFO’s. Define, configure & deploy – write and distribute relevant user instructions.
• Frequent monitoring and reviews of User activities in SAP, using observations as training opportunities.
• Weekly monitoring of SAP licenses in use and delimiting inactive or terminated users per agreed policy
• Monitor & maintain scheduled housekeeping jobs in SAP, daily, weekly, monthly, annual.
• Maintain / update business structures in SAP – Company, Business Area, Profit Centre, Cost center.
• Monitor system integrations for integrity and period cut-offs synchronised with SAP. Ensure support staff in Business are trained to minimum standards for daily self-support.
• In depth knowledge and support for GreenLine GL reconciliation system.

SAP system development

• Collaborate with senior financial managers and CFO’s to define, develop and deploy new/changed SAP processes and reporting functions, as identified by Business.
• When need for third party management systems is identified, conduct workshops with senior financial managers and CFO’s – define expected outcomes and integration details.
• Manage the project – meet with 3rd party supplier, SAP external consultants, middleware consultants, Group IT, and Business – agree detailed plans, responsibilities and delivery timelines.
• Manage testing, UAT, and deployment to Production.
• Provide training where required

SAP service contract and consultants

• Effectively communicate with NTT SAP consultants to ensure correct solutions are deployed.
• Raise service calls with NTT where in-house SAP support is not permitted to make changes due to governance issues, or where certified SAP specialist skills are required.
• Control costs by requesting only essential service.
• Monitor and manage usage of agreed bucket hours billed by NTT SAP consultants.
• Check & sign off on NTT monthly billing invoices.
• Hold monthly SAP service delivery meetings with NTT and interact with SAP consultants.
• Project costs – ensure quoted hours are understood and are fair.

General and SAP Governance

• Provisioning of SAP user licences.
• Vet and provision new SAP user licences as approved by financial managers.
• Ensure access to transactions and roles is limited to those required to perform job function.
• Minimise segregation of duty transgressions and mitigate where possible.
• Minimise risk of fraud by judicious granting of access to users.
• Carry out password re-setting as per Group IT policy.
• Maintain / update master data across Group – Chart of accounts and settings.
• Maintain GL Field Status settings to ensure acceptable / obligatory data capture.
• Annual preparation of SAP calendars to govern all cut-offs regulating multiple monthly process and reporting deadlines.
• Liaise with IT auditors and appointed external SAP consultants.
• Attend to audit findings regarding critical transactions to be excluded from Business users.
• Manage the succession planning process within area of responsibility.

Competencies required

• Providing Leadership
• Communicating Information
• Building Relationships
• Driving Success
• Showing Resilience
• Time focused based on project deadlines and milestones