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Road Freight Commercial Center Specialist

Full Time

Website DHL

DHL has continued to expand at a phenomenal rate. Today, it stands tall as the global market leader of the international express and logistics industry.

General

  • Increase number of winning bids through accurate & competitive completion of Road Freight estimate requests
  • Ensure product profitability by managing customer selling rates and supplier buying rates
  • Maintain minimum 50% hit ratio for all ad-hoc bids and RFQ’s
  • Improving carrier base in country by minimum of 100% in first year and 25% YOY

Procurement

  • Owns and maintains Country Road freight Tariffs with carriers on agreed validity
  • Understanding and managing of costing Structure of Road Freight Supplier
  • Manage contract with all suppliers, establish regular carrier meetings and ensures that these are conducted for all key carriers
  • Drive best pricing solutions in order to maximize profitability of Road freight. Negotiate and procure best rates in market
  • Review existing pricing rates and policies with carriers and network to initiate updates and changes based on market trend/current business requirements and maintain strong relationship with them
  • Manage and keep transport supplier (buying) register up to date.
  • Execution of global procurement strategy and decisions (rates, process, etc.)
  • Monitors carrier/ station performance in conjunction with the Ops Manager and initiates corrective actions.

Estimates

  • Development and Implementation of a Rate Card Model for domestic and cross border Road Freight
  • Ensure domestic and cross border rates input into the rate management system and validate it for Auto costing, quotations and auto rating
  • Standardize costing Model to ensure quick and effective turnaround timings on pricing requests
  • Standard quotes are responded within 6 hours excluding weekends and requests received after 4 pm on work days (Monday – Friday)
  • Determine profit margin, support and follows up with Sales, Sales Support and Customer Service
  • Source and Provide Spot Rates to Sales, Customer Service and customers for all types of cargo to be moved by road
  • Follow-up with internal and external customer requests for quotes & pricing.
  • Follow-up on all estimates that have been submitted to customers
  • Maintain proactive communication/relationship with colleagues and managers
  • Maintain and keep estimate/bid register up to date

RFQ Bidding

  • Monitor and participate on RFQ’s for road freight together with designated sales person
  • Managing and fully owning RFQ Bids for road freight
  • Coordinate RFQ’s above 50.000 USD with Regional Head of Commercial Center Road Freight
  • Submission of RFQ bids in good time before deadline in customer specified methodology (online, physical or email)
  • Participate and consult other departments and products in their pricing strategy for road freight component of freight

Administration

  • Supply Month End number of estimates completed, won and lost to Head of Road Freight
  • Assist in rate disputes where necessary
  • Use of Quoteshop for 100% enquires
  • Develop and execute trade-lane management marketing and capacity overview

Quality & Improvement

  • Comply with company Quality processes
  • Ensure proper storage & management of Communications, rates agreements and win/loss ratio analysis

Now, here is what we need from you!

  • Great command of Microsoft Office applications (especially Excel)
  • Good time management skills
  • Customer Management Skills
  • Negotiation Skills
  • Be able to communicate with customers effectively and have a great telephone etiquette
  • Be a team player
  • Be able to work under pressure and be an achiever
  • Must be self-motivated
  • Must have good inter-personnel skills
  • Good negotiating skills and be able to influence customers & suppliers
  • Ability to work unsupervised
  • High level of attention to detail
  • Achievement oriented

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