Requirements

• Grade 12 Certificate,
• 6-12 months’ relevant experience in Tourism Front Office.
• A Tourism Qualification will be an added advantage.
• Computer literacy with a working knowledge of Microsoft Outlook, Excel, and Word.
• Working knowledge of Roomseeker will serve as an added advantage.
• A driver’s license will be an added advantage.
• No criminal record (criminal and reference checks will be conducted).
• Knowledge of customer service orientation.
• Knowledge of operating the Switchboard.
• Great telephonic skills, good administration, good numerical skills, and sound interpersonal skills.
• Proficiency in English and two other languages in the area.

Responsibilities

• To receive guests, allocate accommodation appropriately, attend to tourist queries, handle financial transactions, and balance cash daily on Roomseeker.
• To make bookings for accommodation and activities.
• To perform administrative duties relevant to the reception area, Entrance Gate, and Tourism in general.
• To receive and direct telephone calls and, where specified, relay telephone messages timely.
• Ensuring a high level of hospitality standards is maintained.
• Effectively communicating with guests and providing them with information about facilities and activities.
• To maintain a constant supply of organizational brochures for distribution, where relevant, provide information and promotional materials.
• Administration of daily, weekly, and monthly occupancy statistics.
• Forwarding general e-mails or enquiries to the relevant sections or staff for their attention.
• To receive and record lost property from the units/ Park.
• Boardroom bookings for meetings.
• To receive and notify employees timeously about documents and deliveries.
• Fuel Dispensing & reconciliation
• Accommodation Inspection.
• Work irregular hours and weekends.
• To adhere to company dress code and protocol.
• Ad hoc Duties.