Website Empact Group
At Empact we are on a journey – a journey to do our best and be the best for our people, our clients, our partners, our community and our planet. This is the passion that drives us to be the preferred, purpose led partner for catering, cleaning and integrated facilities management solutions in Southern Africa; known for our skilled and caring people, our consistent excellence in service delivery and the value we create for our clients.
Education and Experience required:
- Matric
- Experience in the catering industry, particularly within the healthcare sector
- Proven ability to supervise and manage staff effectively
- Strong background in resale operations (essential)
Key areas of responsibility:
- Manage daily operational issues relevant customer satisfaction and retention of the business
- Daily ward rounds, trend identifying and change management to improve patient experience
- To ensure that the service provided is in line and better than set targets
- Manage the catering service to patients optimally to surpass client and customer expectations.
- Attend all relevant meetings with client and management team and ensure communication to relevant parties
- Ensure staff are adequately trained and adhere to Empact and client processes and procedures to better service delivery.
- All training records signed for training done on new procedures and ensuring that processes are followed without fail
- Manage and monitor service level agreements and continuously strive to improve service offering.
- Menu standardization implementation and ongoing monitoring
