KEY OUTPUTS:

• Overall management of Ngala Safari Lodge operations and staff.
• Responsible for ensuring high standards of service excellence and guest delight is maintained.
• Support to the General Manager – In setting and executing on all operational plans and strategies to be determined for the lodge.
• Provide disciplined and inspirational leadership to the Ngala Safari Lodge team as well as effective management to ensure highest levels of productivity and service excellence.
• Ensure daily interaction and communications with in-house guests so to lead and develop a guest centric hospitality culture.
• Identify staff talent and create plans and opportunities for staff retention, development and growth.
• Ensure &Beyond values are actively engaged and nurtured within staff teams.
• Assist General Manager to draft annual business plans for Ngala Safari Lodge for each financial year and then oversee implementation thereof within specified time frames and budgets.
• Assist the General Manager to draft annual business budgets for Ngala Safari Lodge for each financial year and then oversee implementation thereof within specified time frames and budgets.
• Ensure all internal financial controls and systems are in place and strictly adhered to within Ngala Safari Lodge.
• Create annual and monthly training plans for all departments and structure external training and exchanges with other lodges/ regions where possible.
• Place and monitor of all lodge operational stock orders and oversee procurement function between the BuyDesign team and Ngala Safari Lodge.
• Create strategies to enhance guest delight and service excellence. Ensure plan is implemented and managed throughout the year.
• Work with Executive chef to ensure menu and food are aligned to lodge quality standards and requisite guest food scores and food budgets are being met and monitored.
• Work directly with the Operations Manager, Head Ranger, camp managers and respective Departmental Managers to ensure &Beyond Lodge and service standards are maintained at all times and ensure costs and budgets are managed and not exceeded in order to meet regional goals.
• Daily meeting with the management team and Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting.  Over and above daily hosting of guests ensure you host all Agents, Media and VIP Groups.
• Ensure effective co-operation, collaboration and support with/to Ngala Tented Camp team.
• Ensure all health and safety compliance standards, including management of &Beyond Covid 19 Protocols, are met and/or exceeded and that all necessary functions in this regard are realised.
• Oversee safety and security of all guests, lodge staff and company assets.
• Ensure all health and safety and risk protocols are met and maintained.
• To ensure there you are up-to-date with the andBeyond Academy and to ensure you execute the plan as well as be the driving force of the academy. Inspire the Ngala Team to complete Academy goals

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)

• At least 4 years relevant experience in a 5 star operation.
• Some form of managerial training
• Company Knowledge (&BEYOND as well as Wild Impact)
• Valid unendorsed SA driver’s license essential.

SKILLS REQUIRED:

• Communication skills – with guests and fellow staff members
• Lateral thinking ability
• Initiative
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guest’s needs
• Leadership
• Honest, have good integrity, proactive and driven person who has career ambitions
• Good interpersonal skills
• Passion for guest delight
• Attention to detail

PREVIOUS WORK EXPERIENCE REQUIRED:

• A minimum of 5 years’ Experience in the service industry especially in dealing with guests and staff
• Lodge Management and previous camp manger/ safari host experience an advantage
• Previous experience in working with kids an advantage