Website Pick n Pay
Pick n Pay, where family values and customer-centricity converge to create an unparalleled shopping experience. Since 1967, when the visionary Raymond Ackerman championed the cause of consumers by acquiring the first few stores, the Ackerman family's dedication has steered our journey of growth and expansion.
Decription
- We’re looking for a friendly, organized Floor Manager to help keep our local store running smoothly day to day.
- You’ll take the lead on managing staff and resources, making sure everything is up to standard.
- Setting clear plans to meet targets and deadlines. If you’re great with people, enjoy being hands-on, and thrive in a busy environment, this could be a great fit.
Minimum Requirements
- Matric
- 3 to 5 Years Retail experience as Manager
- Valid drivers license
Competencies
- Create, read and interpret reports
- Achieving results through others
- Plan, organize and follow up on activities and plans
- Good personal communications skills
- Adhere to standards, procedures and policies
- Customer Orientation
- Communication skills – clearly conveying message and actively listening
- Business mindedness
Key Responsibilities
Merchandising Management
- Executes plano guide 100%
- Rotates stock as per policy/SOP on sales floor and back up area
- Throughout day ensures department merchandising and cleanliness standards are maintained.
- Follows standards set down for promotional space
- Follows promotions communications’
- Ensures back up area standards maintained at all times – all stock represented on floor
- Elevates any continuing stock issues to Store Manager
- Ensure department follows H&S standards and processes as per SOP.
- Understand customer needs and communicate these to demand planning
Systems Management
- Gap scanning out of stocks
- Identifies, counts, and records out of stocks & over stocks
- Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and
- sending to Demand Planning
- Processes IDTs via SAP
- Actions reduced to clear on SAP as per SOP
- Checks for electronic communications regularly during the working day
- Customer Services Management
- Handles customer complaints and special customer requests
- Advises customers on products
People Management & Development
- Evaluates the performance of direct reports against agreed objectives and standards
- Reviews staffing requirements and provides input into staff scheduling
- Keeps staff informed of new initiatives, store and department performance
- Keeps staff motivated
- Identifies training needs
- Coaches staff and management
Finance & Administration
- Ensures that all equipment is properly maintained in effective working order
- Ensures that general maintenance standards are met
- Follows up and controls departmental expenses
- Monitors result and investigate deviations to budget.
- Monitors waste, and ensures procedures are adhered to