Job Purpose

• The Housekeeping team will be responsible for providing room cleaning services to support the delivery and achievement of operational excellence and service standards in the hotel, and encouraging innovative solutions, in line with Sun standards and regulations.
• The team will partner with key stakeholders to create great customer experiences for guests visiting our properties; and contributing to the growth of hospitality revenue and profitability.
• The Linen Manager as part of the housekeeping team will be responsible for leading the linen and uniform teams, processes and operations, ensuring proper laundry, storage and control of linen and towels for guest rooms, and staff uniforms, facilitating the valet, repair and alteration services as required by guests and in line with Sun standards and regulations.
• These goals will be achieved by working in collaboration and co-operation with the team, and outsourced service providers, displaying a friendly, professional attitude, addressing all guest queries politely and knowledgeably and providing superb customer service.

Key Performance Areas

• Develop processes, systems and controls for linen, laundry, uniforms, taking into account technical advancements in the field of linen operations
• Record, monitor and report on linen costs
• Prepare linen budgets
• Approve distribution of linen to guestrooms and relevant departments
• Oversee and maintain par stock levels of linen, stock, amenities, housekeeping operating equipment and cleaning chemicals as per SOP
• Organize and monitor inventories against linen, uniform and fixed assets registers
• Oversee the accurate stocking of cleaning carts with linen and amenities for cleaning of guest rooms
• Monitor the return of additional stock cleaning carts at end of shift
• Monitor that linen and laundry supplies are ordered and controlled in line with occupancy levels
• Ensure the proper running of equipment and proper allocation of cleaning chemicals
• Manage staff uniform stock and recordkeeping – including receiving, issuing, and documenting
• Oversee the repair and maintenance of uniforms for all hotel employees as required
• Facilitate and participate in stock control procedures on a monthly basis
• Facilitate the use of a tracking system to monitor and report on laundry and levels of condemned linen
• Facilitate and oversee the valet and repair of guest clothing items in line with requests
• Greet guests and resolve guest complaints and queries promptly and in a polite manner
• Identify employee training needs, and facilitate on the job training and coaching to close developmental gaps
• Lead adherence to SOPs including conducting quality assurance of work performed
• Conduct onboarding processes for all new employees in housekeeping
• Responsible for maintaining cleanliness and safety requirements of the linen and uniform areas, and reporting any maintenance issues
• Monitor quality standards and service delivery by service providers, intervening where necessary to guarantee efficient and accurate services
• Develop staff scheduling and duty allocations to ensure sufficient coverage in line with business occupancies
• Handle shift briefings / handovers / shift reports
• Monitor and manage staff appearance and functioning of equipment and systems for the function
• Provide feedback and reports back to management and business partners on challenges being experienced

Requirements

Education

• Grade 12
• Diploma in hotel management is an advantage

Experience

• 6 years’ experience in housekeeping
• 2 years’ experience in a supervisory role
• Experience using industrial cleaning equipment and products

Work conditions and special requirements

• May be required to work overtime in line with operational requirements (this may include weekends, public holidays)
• Must have manual dexterity
• Physical mobility and stamina

Skills

• Linen room controls and procedures
• Stock control processes
• Basic financial acumen
• Operating equipment use & care
• Knowledge of cleaning chemicals and related products
• Knowledge of health and safety regulations
• English communication skills
• Proficient computer skills (MS Office, Opera)