Description

• We are looking for a proactive, analytical, and detail oriented Key Account Support Specialist to support our national and provincial strategic accounts within our Insurance and Funeral Services business.
• You will be central to supporting the Manager: Business Development, ensuring the seamless coordination, execution, and monitoring of customer account strategies, and contributing meaningfully to long-term client relationships and business growth.
• You will be working for a well-established company with strong values.
• In exchange for your services, you will receive a competitive compensation package.
• You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILTIES WILL INCLUDE:

• Assisting in the development, implementation, and review of strategic customer account plans.
• Supporting the national key account management team in delivering exceptional client service.
• Monitoring source penetration and account performance metrics.
• Managing the operational and administrative flow within the department.
• Driving effective internal collaboration and ensuring smooth service delivery for AVBOB’s key accounts.
• Assisting in planning, executing, and reviewing strategic customer account plans in alignment with overall business development strategies.
• Providing analytical insights into customer needs and expectations.
• Tracking sales growth, account penetration, and report on market share gains.
• Developing and maintain strong professional relationships with national and provincial account stakeholders.
• Supporting the implementation of a structured Customer Relationship Management (CRM) plan to drive customer engagement and satisfaction.
• Resolve account-related queries and serve as a communication link between Key Account Managers and internal teams.
• Collaborating on the planning and execution of marketing events in conjunction with Key Account Managers.
• Ensuring availability of promotional materials, coordinate logistics for “Gig rigs” and information buses.
• Conducting post-event reviews to measure effectiveness and ROI.
• Monitor budgets, expenses, and resources for strategic accounts and report outcomes to the Manager.
• Ensure compliance with AVBOB’s governance framework and internal policies.
• Compile and analyze business reports for management review, including monthly performance reports and EXCO inputs.
• Track premium flows, client retention efforts, and campaign effectiveness across key accounts.
• Support operational planning with actionable data driven recommendations.
• Coordinate internal stakeholder communication to ensure consistent and seamless client service delivery.
• Support ad-hoc initiatives, special projects, and provide hands-on operational assistance where needed.
• Represent the Manager: Business Development when required, providing feedback and reporting to stakeholders.

Requirements

• 3 year tertiary qualification in Marketing & Sales, Business Management, or a related field.
• Minimum of 3 years’ experience in business development, project management, or key account management.
• Experience in financial services will be a distinct advantage.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word) at an advanced level.
• Familiarity with CRM software, project management tools, and emerging AI technologies.
• Strong client relationship and stakeholder management experience.
• Excellent communication, negotiation, and presentation skills.
• Exceptional time management, problem-solving, and organizational abilities.
• Ability to analyze complex data and translate it into actionable strategies.
• Self-motivated and able to work independently while managing multiple priorities.
• Willingness and ability to travel nationally as required.