Website Fidelity Services Group
Fidelity Services Group is Southern Africa’s largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive record of accomplishments. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market. Through a bouquet of services and related products, the Group can tailor make a solution for any requirement.
Overall purpose of the job:
- The main objective of the Key Account Manager is achieve designated sales targets through sales to both B2B and SME customers and support key accounts as required.
Duties & Responsibilities:
- Source and acquire new business in B2B and SME through an ongoing prospecting plan
- Generate business in the assigned accounts as well as attain new accounts for the business in line with Targets as set from time to time
- Ensure client’s needs and expectations are met by the business
- Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate accounts to stay with the business and create new customer relationships
- Ensure profitable sales volume and strategic objective targets are met
- Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards
- Work closely with the customer support and resource management departments in an effort to meet customer performance objectives as well as the customers’ expectations through complimentary cross-functional efforts
- Regular follow up of orders
- Assist with timely collections of outstanding invoices
- Developing Budgets
- Managing any issues that may arise with both internal and external customers
- Help develop initiatives to increase customer satisfaction and retention
- Assist the Company’s management with company-wide strategic planning
- Ensure works are executed as per company policies and procedure
- Prepares detailed proposals/quotes dependent on each consumer’s requirements
Minimum qualifications and experience:
- Matric / Grade 12
- Relevant qualification/degree advantageous
- Minimum 3 years experience
- Excellent verbal and written communication skills
- Computer Literate (MS Office, Excel, PowerPoint)
- Great Interpersonal Skills
- Prior experience in Telematics advantageous
Attributes:
- Action orientated
- Time Management
- Planning and Organizing
- Attention to detail
- Problem Solving
- Analytical
