Position Purpose

• To provide a business relationship management role with IT vendors. To create procedures and asset management structures that manage IT software and hardware assets. Create and manage a central IT contract file in order to determine contractual and financial exposure that will provide TFR with input into transversal contracts and coordinate the ICT request for proposal (RFP) process.

Position Outputs

• Strategy & Planning Conceive, develop, and deliver techniques, practices, and procedures for contract formation and administration .Analyse trends and market conditions for the present and future contract requirements of hardware and software, services, and contractors. Include trends and lessons learnt from existing agreements .Establish or refresh policies and procedures for managing IT asset lifecycles
• Acquisition & Deployment Provide terms, conditions of sale, and warranties of services, hardware and software for negotiations with key suppliers, vendors, and service providers.Develop, establish, implement, and enforce supplier and outsourcer guidelines, obligations, and service level agreements to the organisation. Conduct and report asset reconciliation and audit activities on a timely basis, including financial, licensing, warranty, and maintenance/support contract information
• Operational Management Direct and manage hardware, software, service and contractor contracts from beginning to end (recruitment, procurement, development, service control). Manage the legal review process (when appropriate) with the organization’s legal resources. Monitor contract performance for compliance with organisational needs and requirements, including follow-up checks for corrective action in liaison with the Business Relationship Management function. Develop and deliver contract reports, bid proposals, requirements documentation, and tender documents. Administer contract change management and contract closure. Formulate and implement processes and procedures for IT asset lifecycle management
• Track and maintain copies of software licenses, warranties, maintenance agreements, and vendor contracts. Research industry best practices and compare against the organisation’s practices in order to establish benchmarks for managing IT assets and services .Standardise IT assets to lower total costs
• People Management: Plan, organise, lead and control subordinate’s activities to ensure sub-functional objectives are met or exceeded. Manage people development initiatives, succession planning and talent management to meet functional performance standards. Create a culture of high performance, value-for-money, optimisation and innovation through effective team performance management. Lead and Inspire a Culture of Continuous learning, adaptability, resilience, accountability and trust. Identify future needs for team members and build a roadmap to enable team to exploit new technologies.

Qualifications and Experience

Requirements

• B. Degree in Information Technology/ Commerce Required

Certifications:

• Certification in ITIL Foundation, or Certification in IT Asset Management Foundation

8-10 years’ experience in the following:

• Implementation, operation and maintenance of large-scale business support functions in an IT environment
• Contract and vendor management experience
• Strong business relationship management abilities
• Leading multi discipline high performance work groups
• IT asset management
• Requirement of trust and honesty in the handling of finances as per the National Credit Act Amendment 19 Must undergo Lifestyle Audit

Standard Job Requirements: –

• Valid Driver’s License
• Code 08 -Willing to travel

Competencies

• Behavioral Competencies Strategy and Sustainability Strategic Thinking Translates strategies into measurable goals and objectives to achieve the organisations vision. Commercial Awareness Keeps abreast of internal and external factors that can impact the business; is aware of developments in organisational structures, economics and politics where relevant Innovation Generates new ideas or solutions by thinking “outside of the box”; reviews current processes or systems and identifies ways to optimise them Inspirational Leadership Inspiring People Inspires, motivates and empowers team members to do their best Managing Talent Provides clear direction and sets performance standards/requirements for the team. Leading Change Manages and directs change initiatives. Embracing Diversity Manages and promotes equal opportunity and has an appreciation for diversity in the workplace. Business Performance and Delivery Leading Business performance Manages the business to be more efficient and effective Strategic Decision Making Is decisive and takes full accountability for decisions Business Acumen Understands and deals with various business situations using obtained knowledge and a broad spectrum of expertise Analysing Thinks in a systemic way and is open to new approaches Relationship Management Communicating Effectively Communicates the business strategy and objectives in a clear and manner Collaborating and Networking Build wide and effective relationships with people inside and outside of the organisation to help achieve the organisations goals and objectives. Service Orientated Leads by example; strives for a customer centric culture where everyone acts with the customer in mind Persuading and Influencing Identifies and influences key decision makers using strong persuasive techniques and creates a strong personal impression that leads to buy in from others Corporate Governance and Compliance Leading Governance Always work in the best interest of the organisation and aligns business practices to the ethical obligations and good corporate governance. Leading Safety Practice Takes full responsibility for adherence to safety practices within the department Leading Risk Management Drives and embeds sound risk management practices