Website Fidelity Services Group
Fidelity Services Group is Southern Africa’s largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive record of accomplishments. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market. Through a bouquet of services and related products, the Group can tailor make a solution for any requirement.
Overall purpose of the job:
- To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required
- To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service. The incumbent must uphold our promise to clients that we go beyond the expected.
Duties & Responsibilities:
The job holder is required to manage and maintain all allocated resources
Vehicle
- Cleanliness
- Traffic offences
- Roadworthiness
Tools
- Safekeeping of tools are good and serviceable
Stock
- Complete stock take
- Resolve all missing stock
Cell Phone
- Devices are operational
- Monitor data usage
Uniform
- Maintain uniform
- Ensure clean and presentable as per Psira
Complete on the job coaching
- With technicians where required
- Attend to all Complaints when required
- Offer product support onsite and remotely.
- Dealing with technical and client queries
Assist with fitments when required
- Complete hardware installations to the highest quality and within the required timelines
- Repair, Maintain and Installation of Tracking Systems
Maintain fitment quality
- Providing comprehensive feedback to internal role player
- Assist with technical evaluations and repairs
- Implement new fitment techniques (OEM fitment guideline requirement implementation)
- Specialised fitment techniques
- Company uniform in good condition
- Ensure familiarity and adherence to applicable company policies and procedures
- Ensure that personal hygiene is maintained (as per PSIRA),
- Attend and take initiative to develop own skills
Minimum qualifications and experience:
- Matric
- Driver’s license (code B),
- Clear Criminal Record
- Psira Grade C
- Trade test in motor electrical electronics or similar preferred,
- Auto-electricians qualification advantageous,
- At least 6-10 years’ experience in the fitment of vehicle tracking equipment
Attributes:
- Action orientated
- Good fault finding skills
- Attention to detail
- Problem Solving
