Website Shoprite
The Shoprite Group is the largest retailer in Africa, known for its iconic supermarket brands Shoprite, Checkers and Usave. Starting with just eight stores and 400 employees in 1979, our business is now the continent’s industry leader by market capitalisation, sales, profit, and number of employees and customers. The Group’s core business is food retailing, complemented by value-added retail services and offering across a range of industries including technology, financial, pharmaceutical, furniture, telecommunication as well as ticketing businesses.
Job Objectives
Customer Interaction:
- Greet customers upon entry and provide friendly, knowledgeable assistance.
- Respond to customer inquiries regarding products, services, and store policies.
- Provide advice on promotions that are currently happening in the front shop
Sales and Transactions:
- Assist when needed with exchanges, and refunds as per store policy.
- Promote loyalty programs and assist customers in signing up.
Team Collaboration:
- Work closely with pharmacy staff and management to ensure seamless customer service.
- Assist with training new employees in customer service protocols and store procedures.
Qualifications
Essential:
- Grade 12 qualification or equivalent
Experience
Essential:
- 1 + Years previous experience in retail or customer service is preferred; experience in a pharmacy setting is a plus.
