Job Description

• Join Lactalis at our East London DC in the Eastern Cape and take on the challenging role as a Cross Dock Coordinator.
• The main responsibilities will include (however not limited to) site maintenance and upkeep with regards to operations and to customers and suppliers.
• Ensuring that all stock ordering, packaging, and management is done as per policies and procedures.

Required Skills

• Diploma in Warehouse/Distribution/Supply Chain Management
• Experience within the FMCG environment.
• R638 Certification
• Computer literacy with working knowledge of integrated warehouse optimisation management systems, and working knowledge of MSOffice (Excel, PowerPoint).
• BPCS (advantageous)
• Working knowledge of an ERP System.
• Good interpersonal skills.
• Internal and external service orientated individual.
• Willingness to embrace and drive positive change in the organisation.
• Willingness to work long hours producing exceptional results while working under pressure.
• Good decision-making skills with strong leadership skills.
• Assertive, disciplined individual with strong communication (written and verbal) skills who can communicate within the matrix of different levels of all stakeholders.
• Ability to work independent as well as part of a team.
• Good understanding of Budget management and implementation
• Accountability to accept mistakes and performance improvement required from within the department
• Entrepreneurship in driving results within warehousing with personal pride
• Accessibility/modesty fitting for an employee within this Logistics function of a multi-national company
• Pragmatic approach towards execution of agreed principles
• Continuous improvement mind-set in driving better results
• Transparency in support of continuous awareness of improvement areas
• Loyalty towards the company and its objectives
• Tenacity to follow through with initiatives
• Maturity in building relationships and managing your functional area
• Compliance driven to keep our staff safe and protecting the company’s reputation
• Very responsive in nature with high levels of urgency
• Knowledge of WM9(advantageous)
• Knowledge of and/or experience in the Dairy industry

Duties & Responsibilities

• XDOC oversight (stock, warehouse and people management)
• Fleet management (fleet upkeep and compliance to the NRTA)
• Drivers and Van Assistants management (Driver meetings, communication, training and general driver behaviour)
• DRM Monitoring (Loads expediting and route debriefing)
• Distribution KPI’s (daily load plan execution)
• Time & attendance (capture and approve hours on Kronos)
• Customer Service Excellence (Attend to customer queries and enhance communication with customers for better productivity)
• Plan and coordinate the daily activities of the warehouse team through an optimised operational structure, agreed job descriptions and established measures of success
• On a daily basis analyse operational execution results, understand the reason for deviations and action corrective measures in a collaborative manner
• Continuously develop and drive strategies in collaboration with all internal and external stakeholders to achieve all required performance indicators
• Ensure adherence to OHS ACT, BCEA legislations and use the company’s disciplinary guidelines as a medium to drive improved results
• Ensure that the company is professionally represented by its ambassadors (warehouse staff relevance) through training, dress code rules and other relevant interventions
• Nurture a mature and motivated staff complement through continuous training and engagement forums, interacting with staff at all organisational levels
• Build a collaborative relationship with the regional and national sales teams to ensure the relationship drive the company’s customer service objectives with a mature ability in finding the balance between customer service and a highly cost and efficiency driven environment
• Build and maintain sustainable relationships with all customers to ensure warehouse efficiency measures and cost achievement results are at optimal levels
• Manage and control cost through analysing daily, weekly and monthly performance measurements and management report