In this Cross Border Controller position

• Understand & process Road Freight shipment requests and execute such request expertly.
• To arrange bookings based on customer requirements with the most qualified & cost efficient transport supplier, capable of executing the shipment requirements.
• Register shipments on CW1 within the specified timeframes (1 hour) after receiving shipping instructions
• Process shipping documentation acquired from customers in the most adequate way to allow DHL CDZ to efficiently & effectively customs clear the shipment within the specified time frame (3 hours)
• Ensuring all shipping documents related to the file are accurately named and stored on eDOCS, following stated document management best practices
• Ensuring all ACR’s & WIP’s are loaded onto registered file at time of registration
• Ensuring all files are properly billed out within the acceptable time frames following best billing practices & ensuring accepted GP margins are maintained.  Files need to be opened at inception of the transaction and invoice upon receipt of the POD. Or dispatch (as per customer SOP).
• To co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs.
• To manage and monitor all parties in the supply chain of the shipment (Shipper, Carrier & Agents)
• To develop and maintain relationships with suppliers and customers.
• To prepare specific customer reports whenever required.
• Support the Head of Road Freight with negotiation & maintenance of supplier rates and contracts, new/change of systems, directives.
• Receive and accept transport orders from customers.
• Book shipment with transporter on time.
• Follow up acquittals for RIT/RIB shipments.
• Follow up PODs (proof of delivery) with transporters.
• Arrange collection / packing of customer cargo.
• Supply carrier with transport order instructions, CW1 reference No.
• Send Pre-alerts to customer & destination offices and agents.
• Invoice shipment based on estimate or rate agreements.
• To produce thorough and accurate documentation ensuring customer satisfaction and compliance to regulations.
• To participate within the department with regards to industry or regulation changes.
• The identification of Hazardous Cargo and ensuring the cargo is transported under the right regime
• Follow up Standard Operating Procedures (general or customer specific).

Now, here is what we need from you!

• Regulation knowledge – Local Customs & Destination Country Customs & Road Transport requirements
• CCO Certified on CW1.
• Customer focused
• Microsoft Office applications (Excel, PowerPoint & Word)
• Capacity to work on Role 3 and Manage Sickfile Dashboard
• Communication skills – written and spoken
• Interpersonal skills
• Negotiation skills
• Planning, organizing & time management skills
• Capacity to work under pressure