Website Pollock & Associates
Pollock & Associates are Talent Acquisition Specialists and industry leaders connecting South Africa’s exceptional middle and executive management candidates with prominent employers. We are recruitment experts collaborating with a team of seasoned specialists providing exclusive strategies for employers and job seekers. We understand the value and importance of listening to and connecting with our clients and candidates.
Minimum Requirements:
- 3+ years’ experience in a Control Room, IT Ops Centre, or SOC environment
- 1–2 years in a supervisory or lead role in a 24/7 operation
- Strong grasp of incident escalation workflows and real-time monitoring
- Proficient with tools such as Zabbix, PRTG, or SolarWinds
- Technical knowledge of networks, firewalls, VPNs, CCTV/NVR systems
Preferred Certifications:
- Zabbix Certified Specialist
- CompTIA A+/N+
- PSIRA Control Room Operations Certificate
Technical Responsibilities:
- Manage shift schedules and ensure SLA adherence
- Oversee incident response and technical escalations (Tier 2)
- Ensure accurate logging and reporting of alarms and incidents
- Drive SOP compliance, stakeholder communication, and continuous improvement
