Job Description:

• The Contract Manager is responsible and fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules..

Minimum Requirements:

Experience:

• Up to 2 years supervisory experience in production/packaging industries
• Food Production, Manufacturing and/or Packaging industry experience essential FMCG experience advantageous
• IR/CCMA experience advantageous
• People and Performance Management

Qualification:

• Grade 12 or NQF 4 related Qualification
• NQF 5 Generic Management or Business Management Qualification
• Related industry degree/ND advantageous i.e. CI/Supply Chain/FMCG/Logistics

Additional Requirements:

• N/A

Roles and Responsibilities:

• Understand client site specific needs and compile comprehensive job specs to give to the Recruitment Centre
• Establish relationship with Recruitment centre and liaise with them in terms of cleaner requirements
• Provide feedback to recruitment centre on candidates supplied
• Ensure that the resource centre maintains a pool of readily available potential cleaners as per contract requirements in order to maintain sufficient site replacement pool
• Briefing of cleaners including transport arrangements, address, times etc., (or supply Recruitment centre with brief if agreed.)
• Briefing of all cleaners with regards to Capability, as well as client operating policies, procedures, health & safety and labour relations issues prior to placing an individual on assignment or on the first day at client site.
• Issue of protective equipment (and related documentation), prior to placing an individual on assignment
• Ensure that the correct Cleaning contract is signed by cleaner.
• Explain payroll process and layout of payslips
• Introduce cleaners to client contact
• Coordination of transport of cleaners and approval thereof by Service Delivery Manager
• Address and solve cleaner’s problems & grievances promptly and in a professional manner / attending to employee wellbeing issues.
• Ensure that all cleaners are managed on a day to day basis in accordance with applicable labour legislation, as well as Capability and client labour relations policies and procedures.
• Ensure that all incidents involving disciplinary issues are fully investigated, recorded and acted upon in a legally defensible manner.
• Management of poor performance reported by client of cleaners in accordance with their job descriptions and job requirements.
• Monitor attendance and deal with abuse of sick leave
• Manage cleaners pool to ensure all shifts are fully staffed
• Monitor timekeeping and extended breaks of cleaners
• Conduct Regular on the job training of cleaning specifications, chemical and equipment
• Conduct daily site inspections
• Meet with client as per client requirement.
• Maintain up to date Capex equipment register
• Rececive stock deliveries onsite and ensure these are stored securely and distributed effectively.
• Establish PPE requirements, as well as issue all relevant PPE to cleaners during Induction.
• Ensure uniforms and PPE compliance
• Conduct spot checks on cleaners compliance to health and safety regulations.
• Maintain Health & Safety Records on site and ensure all sites requirements are met and records maintained
• Attend to all IODs on site
• He/she must ensure that the cleaner gets medical attention at the time of the incident
• He/she must accompany the cleaner to a hospital / clinic where necessary
• He/she must complete all the necessary documentation and make sure it is forwarded to the regional COIDA Administrator.
• Assist with all incident investigations on site as per training by H&S Consultant
• Ensure spayroll department is presented with accurate site payroll data processed within deadline. This might involve other individuals but the overall responsibility lies with the site Contract Manager
• Check and signoff of preextract reports from Payroll
• Distribute payslips weekly/monthly to cleaners (as per payroll run)
• Resolve payroll queries timeously
• Compile and deliver accurate reports as per client requirements (e.g. overtime, hrs worked, disciplinary reports etc) as and when required
• Ensure employee files are maintained and all documentation is in order. The assistance of the Site Supervisor and team leader may be obtained for this but the Cleaning Contract Manager remains accountable for this function.
• For all terminations at clients, ensure all documentation/information required by employees is completed prior to termination. This may involve liaison with payroll to obtain relevant information.
• Ensure that all client invoice processes and requirements are adhered to and queries dealt with a.s.a.p. in liaison with ASSC
• Fully understand client costing/s and ensure that all contract expenditure is within the parameters of the approved costing agreement
• Analyse monthly stats for the client site and highlight inconsistencies or irregularities
• Establish and build a relationship with client

Understand client requirements and ensure service delivery compliance according to agreed terms in respect of:

• Daily/weekly client meeting requirements
• Site visits
• Attend formal meetings at client with Regional Operations manager when required.
• Develop awareness of client needs and business and identify potential opportunities within client and communicate to Regional Operations Manager
• Communicate and provide feedback regularly to client and resolve client queries timeously
• Recruitment of direct reports according to HR standard operating procedures
• Ensure that direct reports attend induction and relevant training arranged
• Daily management and development of direct reports
• Performance management and development of direct reports according to HR standard operating procedures
• Ensure adherence to all HR Policies and procedures
• Timeous submission of HR docs to Regional Operations Manager monthly