Job Description:

• To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules

Minimum Requirements:

Experience

• Up to 2 years supervisory or HR generalist experience
• TES experience preferred

Qualification

• Garde 12
• NQF level 5 qualification
• Degree in Business, HR or related field (preferred, not mandatory)

Additional Requirements:

• N/A

Roles and Responsibilities:

• Overall accountability for effective and efficient admin and payroll management; Ensure that Client Success teams adhere to payroll procedures and deadlines
• Checking, verification and approval of preextract reports from Payroll; Ensure correct job requisition is received from the Client
• Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre
• Establish a relationship with the Resource Centre
• Provide feedback to Resource Centre on candidates supplied
• Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures
• Ensure that Assignees are briefed regarding transport arrangements, address, times etc
• Arrange and control recruitment of assignees as backup and or replacement staff when required according to contract requirements;
• Responsible for reporting on daily fill rate to the client and Operations Executive; Forecast and plan for peak and seasonal labour requirements
• Induction of employees
• Ensure that protective equipment and related documentation is issued
• Coordinate transportation for assignees and obtain approval from the client; Ensure that pay slips are distributed to assignees
• Ensuring the integrity of data on the payroll system
• Compile and deliver accurate reports as per client requirements; Ensure a complete record of all staff on site at all times
• Ensure that shifts are fully staffed as per client requirements; Monitor and manage assignee time keeping
• Ensure compliance with all regulatory and legislative requirements, SOP’s and corporate governance
• Responsible for the implementation and maintenance of client Service Level Agreements
• Establish and maintain relationships with key client management contacts; Attend client meetings and conduct regular client visits
• Develop awareness of client future business needs, identify potential opportunities and communicate
• Responsible for ensuring ontime and accurate invoice delivery to clients
• Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved
• Analyse weekly stats per responsible client
• Coach and mentor assignees
• Manage teams and disciplinary issues
• Manage disciplinary enquiries, CCMA cases, LR activities etc; Escalate potential labour risks
• Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people
• Drive transformation within team
• Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported
• Ensure team members are appropriately trained and developed
• Responsible for arranging, controlling and overseeing the training of assignees