Website Volvo Group
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.
Job Objectives
Strategic:
- To increase the B2B (Business to Business) sales including service contracts, meet or exceeding parts sales annual budgets and self-initiated special offers through Dealers & OEMs.
- Assist the Volvo Penta Dealer Network in maintaining an efficient and relevant Network in compliance with the Volvo Penta Dealer Operating Standard applicable.
- Manage and maintain an efficient Parts Inventory and Pricing strategy in conjunction with RDC (Regional Distribution Centre) through active liaison, both local and regional, in line with Business plan objectives.
Operational:
- To ensure that Technical problems are resolved within set time frames.
- Act as a first line contact and assist the Volvo Penta Dealer Network in maintaining an efficient and relevant Network.
- To effectively liaise between Volvo Penta industrial and marine business units, Volvo Group SA Head Office and the Dealer Network to ensure delivery on customer expectation.
- Drive and monitor the development of dealers & OEMs, supporting them with necessary initiatives (competence, audits, surveys, etc) to ensure sustainable growth and performance with business plan objectives.
- Lead and support the Dealers/ OEMs to achieve profitability as per Business plan Objectives.
- Sell benefits of genuine parts and explain the technical differences between products vs. solutions.
- Key Account Management (Fleet Customers) – Drive Push Pull Activity with Dealers.
- Conduct customer engagement activities in collaboration with Dealers & OEMs.
- Conduct regular visits to dealer network sites and fleet customers where required.
- Monthly Performance review with RDC to ensure desired parts availability as per KPI target in order to achieve customer satisfaction.
- Develop and Drive aftersales sales campaigns.Deliver on the Key performance areas and strategic objectives, translating business objectives into actions.
- Adhere to Volvo Penta processes and seek improvement of same through a methodical approach to find solutions to ensure business is profitable.
- Collate, analyse and report information to management.
Job Experience:
- Minimum of 3 – 5 years’ experience in Industrial Market & Understand Diesel Engine Function.
- Validated Experience in defining and driving Aftermarket Sales Campaign for B2B & Retail sales channel.
- Validated Key Account Management Experience.
Education:
- Grade 12 (Essential).
- Tertiary Qualification in Business management (Preferable).
- Tertiary Technical Qualification (Desirable).
