Website Old Mutual South Africa
Old Mutual Limited is a premium pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. We have been helping our customers achieve their lifetime financial goals for over 170 years by investing their funds in ways that create positive futures for them, their families, their communities and broader society. In this way, we significantly contribute to improving the lives of our customers and their communities while ensuring a sustainable future for our business.
Key Role Deliverables
Personalised Financial Advice
- Generate leads through prospecting, networking and relationship-building.
- Meet with new customers to establish their financial goals
- Provide holistic financial advice in the best interests of the customer by following the 6-step financial planning process
- Build and maintain strong relationships to ensure long-term customer retention.
Holistic Financial Planning
Create comprehensive financial plans tailored to customers’ needs, including:
- Personal protection planning, including life cover, funeral cover, severe illness cover, etc.
- Saving for education and other goals
- Investing for retirement
- Planning at retirement
- Assist in developing investment strategies aligned with clients’ risk tolerance and financial goals.
- Use appropriate advice tools to establish and record investment strategies aligned with customers’ risk tolerance and financial goals.
- Make appropriate use of referral models to meet needs for home-loans, short-term insurance, wills, medical schemes, etc.
Continuous Learning and Market Insights
- Comply with the processes and standards of Personal Financial Advice as well as relevant financial services legislation (FAIS).
- Conduct a goal conversation and complete an analysis before recommending a solution
- Complete the necessary learning, both initially and ongoing, to service the needs of customers by using the tools and product solutions available in the Personal Finance segment
- Maintain awareness of changes in the economic, political, and regulatory environment.
Qualifications and Experience
- A minimum of Matric or equivalent
- A minimum 12 months’ financial services experience as a Financial Adviser
- A minimum of Long-term Insurance Class of Business completion.
- Completion of additional FAIS requirements such as Investments Class of Business, the Regulatory Examination 5 (RE5), an FSCA-approved qualification will be advantageous.
Other requirements
- A valid driver’s licence and own car
- A clear criminal and credit check
- Proven computer literacy
- Excellent communication skills (written and verbal)
- Sound planning and organising abilities
- Ability to collate, analyse and synthesise information
- Entrepreneurial mindset
- Sound business acumen
- Grit, resilience and tenacity
- Excellent listening skills with the ability to translate customer engagements into sales.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 – Higher, Advance or Occupational Certificate or equivalent
