Website Shoprite
The Shoprite Group is the largest retailer in Africa, known for its iconic supermarket brands Shoprite, Checkers and Usave. Starting with just eight stores and 400 employees in 1979, our business is now the continent’s industry leader by market capitalisation, sales, profit, and number of employees and customers. The Group’s core business is food retailing, complemented by value-added retail services and offering across a range of industries including technology, financial, pharmaceutical, furniture, telecommunication as well as ticketing businesses.
Job Objectives
- Understand the online space in which we work.
- Understanding the order process right through to the delivery phase is key.
- Call Centre skills will ensure you engage and communicate with customers in the appropriate manner, thus active listening skills are crucial to this position.
- Communicating with customers; branches; DC’s and Courier Companies to ensure every customer is assisted in the shortest time possible.
- Capturing Credit Applications as well as handling layby’s and understanding the process of each, is key.
- Liaising with Branches; DC’s Buyers and Suppliers for orders; booking dates; stock availability; service calls and the likes of
Qualifications
- Grade 12, is essential
- Diploma or higher certificate, will give Candidate an advantage
Experience
- Have a minimum of 3yrs working experience.
- Retail experience is a benefit.
