Job Description

• To maximise the profitability of the ATM’s under their responsibility through ensuring that the availability of these machines meets the Bank’s performance expectations whilst adhering to the highest standards and functionality

Hello Future ATM Custodian Self Service

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Points of Presence Self Service Delivery, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Load, maintain and replenish ATM/ADT devices within SSD region; Be responsible for a number of ATM/ADT and undertake the routine; Take full custodianship of ATM/ADT devices.

You will be an ideal candidate if you:

• Have the ability to self manage and self motivate
• Can work with cash accurately.
• Have a valid Driver’s license (no endorsements)
• Basic technical skills

Minimum Requirements:

• Minimum of 1 year experience within a retail environment
• Grade 12
• Preferred: National Certificate NQF 5 120 credits

Key Responsibilities:

• Reduce Rand value of ATM/ADT differences as being the total of absolute net shortages plus absolute net surplus as reflected on the General Ledger of the business unit under control needs, current information and trends.
• Ensure cost controls within budgets requirements e.g. cell phones bills and tool of trade vehicle and effective control and management of overtime targets
• Self Service Devices availability measured by means of the ATM/ADT reports and benchmark % uptime agreed. (excluding uncontrollable downtime due to mechanical defects).
• Provide feedback on the performance of vendor service SSD devices and sites e.g. SBV, BTYES, BMS, DIEBOLD and CLEANERS
• Conduct monthly cash and alarm checks on ATM/ADT devices to ensure that all ATM/ADT failures and site inefficiencies are reported immediately and ensure that strict SSD cleanliness standards are adhered to and monthly look and feel checklist are completed
• Comply with governance in terms of legislative and audit requirements, policies, process and procedures required for the Self Service Devices
• Manage own development to increase own competencies