What You’ll Be Doing

Organisational Effectiveness & Design

• Partner with the Head of OE & Total Rewards to design future-fit models for high-performing teams
• Develop and implement organisational structures that align with our strategy and culture
• Lead change management initiatives that build resilience and enable smooth transformation across the business

Talent & Succession Management

• Build and embed dynamic talent and succession strategies to futureproof leadership pipelines
• Continuously review and improve the talent ecosystem to align with evolving business needs
• Track impact through analytics and report on readiness, risk, and bench strength

Performance Management

• Design performance management processes that are simple, human, and performance-enhancing
• Monitor impact through data insights and stakeholder feedback
• Coach managers and teams on performance conversations and accountability

Strategic Workforce Planning (SWP)

• Lead the development of SWP frameworks to help the business anticipate and respond to future capability needs
• Collaborate with People Partners and senior leaders to align workforce supply with demand
• Use data and modelling to influence smart resourcing decisions

Leadership Development

• Craft and launch leadership programmes that inspire, challenge, and grow our people leaders
• Build a culture of continuous development through learning journeys and capability-building initiatives
• Monitor leadership effectiveness and report on key success metrics

Onboarding & Offboarding Excellence

• Design meaningful onboarding and offboarding experiences that strengthen employee connection and engagement
• Use feedback loops to evolve these journeys and ensure a positive impression at every touchpoint
• Support knowledge transfer and continuity across the employee lifecycle

Change Management & Communication

• Build and deploy agile change management models that support people through transformation
• Develop internal communication strategies that drive awareness and adoption
• Evaluate the success of change efforts and recommend enhancements

Analytics & Reporting

• Develop and maintain dashboards, reports, and success measures across all OE initiatives
• Translate insights into strategic action and share findings with HC leadership
• Leverage tools like Power BI and Excel to present data in visually compelling ways

Research & Innovation

• Continuously scan the external environment for best practices and trends in organisational effectiveness
• Benchmark Mukuru’s frameworks against industry standards and suggest innovative enhancements
• Collaborate across teams to pilot and implement new approaches

What You’ll Bring

Qualifications

• Grade 12 or equivalent (Essential)
• Honours in Industrial Psychology or HCM (Essential)
• Change management certification (Beneficial)
• Registered Industrial Psychologist (HPCSA) (Essential)

Experience

• 5+ years in Organisation Development/Design in a corporate or consulting environment
• Strong experience working across performance management, talent, and organisational change
• Experience in designing and implementing leadership and workforce planning frameworks

Skills & Tools

• Deep knowledge of organisational design, talent, and performance management frameworks
• Advanced Excel and Power BI skills
• PowerPoint wizardry with the ability to tell stories through data
• Strong research and development capability
• Project management skills with the ability to manage multiple workstreams
• High emotional intelligence, collaboration, and stakeholder influence skills