Job Purpose

• The Security Manager has the overall responsibility and accountability for leading and managing the security operations (including the management of the in-house security company) for the business unit in line with regulations; legislative requirements and company standards.

Key Performance Areas

Security Planning & Delivery

• Understand the Group Security strategy and align objectives for the Unit’s Security deliverables
• Facilitate the management and achievement of milestones of deliverables
• Understand and integrate leading trends and technology with regards Security practices
• Conduct a risk analysis of the business unit areas with regard to internal and external risk and compliance management
• Troubleshoots any queries / problems received by the department
• Manage and allocate people and operational resources
• Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
• Act as a Subject Matter Expert of issues of safety, Security for the business unit
• Reports on the results of the function including; Monthly Financial Review reports; Risk Reports; Month end reports; FIC reporting

Security Governance & Standards

• Oversee the development and availability of Security standards and processes at a unit level – ensuring they are updated and communicated
• Integrates Group standards into Unit Operations
• Monitor and align practices with new legislative compliance, gaming regulation requirements and security protocols
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business
• Conduct weekly walkabouts of all functional areas, both front of house and back of house areas to monitor compliance
• Ensure all staff are trained and found competent against regulatory requirements
• Works with internal stakeholders to identify risk areas and address these
• Ensure full compliance for events, which includes event applications, drafting of security plans and deployment of suitably trained and competent staffing
• Ensure full compliance of liquor licences and trading hours

Investigations & Case Management

• Quality assures investigation and audit processes
• Allocates cases for investigation and audit
• Plan audits and risk audit schedule
• Field investigation for high priority cases
• Manages provision and preservation of evidence (for internal cases, CCMA and criminal)
• Taking ownership of investigation outcome decisions: Opening criminal cases, lodging disciplinary action or unfounded
• Follows the judiciary process through until completion
• Oversee investigations and reports to address the business exposure to risk
• Liaises with Head Office Legal with regard to Section 205 subpoena
• Compiles and communicates handovers to ensure continuity of information
• Quality assures all reports, EOB entries and registers
• Liaises with Internal and External customers/ stakeholders
• Verification and validation of all Money Laundering Reporting Officers as per the FICA

People Leadership

• Provides direction and support to management and employees with regard to surveillance, compliance and security policies, procedures, initiatives and innovations
• Provides motivation and leadership to promote positive working relationships and employee relations within the department
• Track, measure and enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job)
• Source and Select talent as per EE plan
• Drive the employee value proposition
• Performance Management and coaching of reporting managers to ensure KPA’s are achieved
• Facilitates a performance management culture

Budget management

Financial Management for the Unit Security function including:

• Budget
• Cost management
• Capex
• PIP and forecasting
• Financial reporting for the function

Customer Experience Management

• Develops standards on the customer experience for Security in line with the unit strategy and customer value proposition
• Deals with escalations / complaints effectively and efficiently to resolution
• Be available on the floor to interact with VIP guests when required
• Enable staff that interact with the customer telephonically or in person to provide the correct customer experience standards
• Monitor the customer experience offered by the team and address gaps

Vendor Relationship Management

• Provide input into the sourcing and negotiating of secure contracts and a SLA with the security provider for the business unit
• Communicate on a regular basis and maintain the relationships with the service provider
• Provide support and advice to the service providers on challenges to assist in building an effective partnership for the benefit of the property
• Assist with resolving obstacles that may need to be addressed to achieve results
• Manage contract deliverables and performance
• Monitor costs and staffing levels relative to business levels in line with the service provider contract

Stakeholder Relationship Management

• Informs department / staff of information required to perform the duties in the Security operations effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
• Communicates any special requirements to other relevant operating departments
• Provides feedback and reports back to Unit management on the critical incidents and challenges within the gaming environments
• Liaises with authorities and police with regards investigations and case management
• Consult with stakeholders and provide feedback to necessary parties
• Provides direction and guidance on risk management to internal stakeholders

Requirements

Education

• Grade 12
• B Tech Degree (Security Management)

Experience

• Minimum of 5 years’ experience in Security management as well as managing a complex of this nature
• Previous security experience is an advantage
• Certifications/Accreditation/Registration/Licenses
• PSIRA B grade certificate (preferably PSIRA grade A certificate)

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids)
• Vision, hearing (including with the use of aids)

Skills and Knowledge

Core & personal behavioural competencies

• Motivating others / gaining co-operation
• Decision-making
• Training; coaching; keeping abreast of new developments in field
• Analysing / Diagnosing performance of the outlet / product performance
• Reviewing – Assessing feasibility; assessing compliance; efficiencies
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
• Controlling people and non-people resources Influencing & negotiating skills
• People leadership

Technical proficiency competencies

• Rapid tracking and review of visual information
• Use of Security equipment
• Compliance procedures and regulations
• Prolonged attention span
• Financial management
• Proficient Computer Skills – MS Office; EGS
• High levels of integrity
• English verbal communication skills