About the role

• The Project Lead – Processes & Automation is responsible for leading cross-functional programmes focused on business process improvement, automation, and digital transformation. This role ensures successful delivery of initiatives that streamline operations, enhance efficiency, and drive value through the use of automation technologies and workflow tools.

What you will bring

• Bachelor’s degree in business, Engineering, Information Systems, or related field (postgraduate qualification preferred).
• 6–10 years of experience in project management with a strong focus on process improvement and automation.
• Certification in PMP, PRINCE2, Lean Six Sigma, or Agile methodologies advantageous. Proven experience in managing enterprise-wide process or automation programmes. Familiarity with automation tools such as UiPath, Power Automate, Blue Prism, or low[1]code platforms.
• Strong analytical, leadership, and stakeholder management skills.
• Excellent communication and facilitation capabilities.

Key Competencies:

• Strategic Thinking
• Operational Excellence
• Digital Literacy
• Problem Solving
• Team Collaboration
• Change Management
• Business Acumen

What you will be doing

Key Responsibilities:

Programme & Project Leadership

• Lead end-to-end delivery of automation and process improvement programmes, from initiation to post-implementation review.
• Define project scope, timelines, budgets, milestones, and risk management plans.
• Coordinate cross-functional teams, vendors, and stakeholders to ensure timely and quality execution.

Process Optimisation

• Identify, map, and analyse existing business processes to uncover inefficiencies and opportunities for improvement.
• Lead workshops and interviews with teams to document pain points, business rules, and workflow gaps.
• Design future-state processes aligned with strategic objectives and operational goals.

Automation Delivery

• Oversee the implementation of automation solutions in collaboration with technical teams.
• Ensure automation initiatives deliver measurable ROI and align with enterprise architecture and compliance standards.

Stakeholder Engagement & Change Management

• Act as a change agent to promote process and digital transformation across the organisation.
• Communicate progress, risks, and benefits to stakeholders at all levels.
• Drive user adoption, training, and support for new processes and systems.

Governance & Reporting

• Maintain documentation, dashboards, and reports to track project health, KPIs, and outcomes.
• Establish and enforce governance frameworks for automation deployment and lifecycle management.