Key Responsibilities:

Collaboration with Operations

• Handle queries from operations related to scheduling/clocking issues and assist to resolve such issues
• Identify issues related to scheduling/clocking and assist in resolving such issues
• Provide ad hoc training to store managers as required in relation to the workforce management system
• Create and update training material in line with changes in the workforce management environment

System administration of Workforce Management System

• Manage user access, system configurations, and troubleshooting related to the workforce management system
• Administer weekly tasks related to scheduling in the workforce management system

Workforce Planning and Analysis

• Analyze historical and real-time data to assist workforce planning
• Run tests on the scheduling system to identify possible areas for improvement

Key Skills:

• Detail-oriented with a proactive, solution-driven mindset
• Excellent communication and interpersonal skills for working across departments
• Strong analytical skills and experience working with Excel/Google Sheets and data visualization tools
• Keen to learn
• SQL (bonus but not required)