Job Duties and Responsibilities

System Troubleshooting 

• Problem solve IntelliMine® application errors applying trouble shooting techniques to verify user system functionality

Training Support 

• Enhance customer competencies by providing training and support to develop client skills that enable optimal product usage that will generate profitable revenues for MMSA.
• Provides assistance to Sales staff in the generation of training quotes and proposals

Customer Support 

• Provide high quality professional training support for customers across all Modular products developing procedures and standards for customer sites.

Technical Support   

• Provide dispatch operational direction to internal and external Customers during deployment of new systems and products by providing best practice training standards and procedures

Training delivery 

• Develop training modules by creating documentation, audio visual and other tools to enable the delivery of professional training to generate profitable for MMSA revenue.

Safety 

• Adheres to safe working practices both on-site and in the office, considers the safety of self and others, reports safety incidences or unsafe working practices, appropriately assesses risks and reports/remedies unsafe working conditions.

Training

• Mentoring Assists in the development of more junior trainers, provides feedback on their performance. Provides training and guidance to others within the office on the functionality of Modular products.

Required Skills

• Relevant Tertiary Degree
• 3 Years’ experience in training on Modular products and services
• 3 Years’ experience in the development and delivery of training packages
• 3 Years’ experience in mining operations
• Second language an advantage
• Previous truck dispatching experience highly desirable with Modular product or similar