Description

Purpose Of the Role:

The Express till Operator will oversee processing and receiving accurate payments.
Working the cash register (processing payments, issuing receipts).
Greeting customers and helping them with any questions they may have.

Key Performance Arears:

Manage transactions with customers using cash registers
Scan goods and ensure pricing is accurate
Collect payments whether in cash, debit card or credit card
Issue receipts, refunds, change
Attention to detail
Resolve customer complaints, guide them, and provide relevant information
Greet customers entering or leaving the store
Maintain clean and tidy checkout areas
Track transactions on balance sheets and report any discrepancies
Bag, box or gift-wrap packages
Handle merchandise returns and exchanges
Assist when and where needed Key Performance Indicators
Accurately ring up all purchases
Balance till at the end of the day or shift with the store manager
Always maintain a friendly demeanour
Build good relationships with clients and store staff
Build product knowledge
Maintain till area to a high standard
Packing and wrapping to required, specified standard
Efficient picking, transferring, completion of refunds and exchanges

Requirements

Work experience as a Retail Cashier or in a similar role.
Basic Computer literacy.
Basic Numeracy skills.
Strong communication and Interpersonal skills
Time management skills.
Customer satisfaction/ service oriented.