Job Summary:

• We are seeking a skilled and experienced Retail Operations Manager to oversee the day-to-day operations of our retail stores. The ideal candidate will be responsible for ensuring the smooth functioning of all operational aspects, including inventory management, staff scheduling, customer service, and store maintenance. The Retail Operations Manager will also be tasked with developing and implementing operational strategies to ensure maximum efficiency and profitability.

Responsibilities:

• Oversee the overall operations of the retail stores, including inventory management, stock control, and ordering processes.
• Develop and implement operational strategies to optimize store performance and drive sales.
• Monitor and analyze store performance metrics, such as sales figures, profit margins, and customer feedback.
• Work closely with store managers to ensure adherence to company policies and procedures.
• Manage staff scheduling, training, and performance evaluations to ensure a high level of customer service.
• Collaborate with the marketing team to plan and execute promotional events and campaigns.
• Ensure compliance with all health and safety regulations.
• Handle any customer complaints or issues in a professional and timely manner.
• Develop and maintain relationships with vendors and suppliers to ensure timely delivery of products.
• Keep abreast of industry trends and best practices to identify opportunities for operational improvements.

Requirements:

• Diploma in Business Administration, Retail Management, or related field.
• Proven experience in retail operations management, with a minimum of 5 years in a similar role.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in Microsoft Office suite and retail management software.
• Knowledge of inventory management and supply chain processes.
• Experience in budgeting and financial analysis.
• Strong problem-solving skills and attention to detail.
• Flexibility to work evenings and weekends as needed.